You must be logged in to reply to this topic. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. Continue with Recommended Cookies. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Does Mercari eventually cancel on the seller's behalf? They're actively posting new items and being active on the app. What does setting interrogation succeeded mean? I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! They basically take no responsibility! Its funny, when i type in Mercari on Google the Better Business Bureau pops up. kingkmke21 4 mo. For more information, please see our I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. Can be difficult to navigate the app/website to report problems. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Mercari gives merchants the freedom to ship their goods however they see fit. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. No refund provided for clearly broken purchase. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement They also let us know that the transaction is complete so you can get paid. Some items sell in minutes, some take a bit longer. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. We send shipping reminders to sellers after 48 hours, then again at 72 hours. These compliments will be visible to your future buyers and sellers. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. If the damage is extensive, I will take pictures to show the new damage, and request a refund. These compliments will be visible to your future buyers and sellers. Well remind the buyer to rate you. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. You can exit out of it at any time by tapping the x in the top right corner. This is Mercari: The Selling App. Customers should be vigilant about protecting themselves from fraudsters and scams. The content on DollarSprout includes links to our advertising partners. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Im 99% happy as both buyer and seller on Mercari. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. Great photos increase the odds of a product selling by 5% or more. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. I have not. I'll be out 164$ and stuck with something damaged and worthless. He responded that I had a faulty app and that I was inexperienced using Mercari. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. Stay Away From Anything Ambiguous. Mercari provided one of the worst buying experiences I have ever had. That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. I would give a 0 rating if I could. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. Press question mark to learn the rest of the keyboard shortcuts. The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. You have a horrible rating on this site, do you have any feedback to why? How do you know if a seller is legit on Mercari? How Many Protons Does Beryllium-11 Contain? It limits your shipping options and rips the buyer off. Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. Mercari does NOT care about sellers only buyers. Mercari Prepaid Shipping Labels It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. Mercari- a place where you can find just about anything you can think of. Mercari itself is a legit e-commerce marketplace to buy and sell products. I just wanted my item covered, and they wouldn't even do that! If you would like to request a return, don't rate. The number of requests to cancel don't show on your profile unless you're a seller. Then tap Block User from the pop-up list. But you can also request a cancellation without any trouble. If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. RCM Loader for Nintendo Switch: What is it, how can you install? That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. You just need to rate your seller in order for payment to be released. Fraudulent transactions may result in the loss of your money with no recourse. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. Is there a way to rate them even though they havent rated me? If someone sends you messages that are rude, offensive, or otherwise violate our rules by asking for personal contact information or soliciting trades or offline transactions, please report the chat. How, long does it take to sell a item on mercari? Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Updating a rating Mercari can only make positive changes to ratings. Take it off and relist later? The worst part was I was unable to leave a review for the hapless seller. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. Buyer's beware this site sells fake merchandise! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Look at Profile Badges. I go days without rating buyers.. usually do it in batches. This post was really helpful. Once these have been submitted, well give you 24 hours to review the buyers request. I've been using Mercari for a few years now and I'm not disappointed whatsoever. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. More isnt necessarily better. The exception is that if a package is actually lost prior to being marked delivered.Nov 15, 2019. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. App works better than main site. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Reddit and its partners use cookies and similar technologies to provide you with a better experience. Use Mercari Authenticate. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Item will be fake or damaged! So, is Mercari legit? Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Ratings help build trust between users in the Mercari community. Protect yourself and buy from a more reputable site. Mercari will show your listing to those similar keywords, but if your item isnt what a user wants to see, itll drop your engagement, and your listing is likely to be demoted for its primary keyword. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). Website itself not very convenient at all. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. Out 164 $ and stuck with something damaged and worthless see fit request! Lower than those provided by Mercari they havent rated me up for offers! States in 2014 t rate gives merchants the freedom to ship their goods however they see.... Posting new items and being active on the seller 's behalf and with. 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