Please see our Fan Guarantee for exceptions. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. If you can't exchange your tickets, you may be able to sell them. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. Administrative and handling fees of 2.5 per ticket apply. Set your price or use our recommended price and tap List tickets. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. Administrative and handling fees of 2,5 per ticket apply. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. If modifying your ticket is not enough and you want to cancel it altogether, there are a few things you need to understand. Our newest experience, Beauty and the Beast, is a magical . Tickets Can I exchange my tickets to a different day? Further information on how we use your personal data can be found in our. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. A: Ticketmaster should have refunded your tickets swiftly. Yes, and it takes just a few seconds to create one. Help us improve this article with your feedback. If you want to change the date, you're usually going to have to buy brand new tickets for the c Usually 2.5 per ticketare charged for exchanging the tickets for different date as administrative and handling fees. Yes. That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. By continuing past this page, you agree to our. Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. Changing your ticket less than three days before your reservation date makes you subject to applicable revision fees. Depending on the ticket type, you will have a set period of time to utilize the rest of the days. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. Always contact the appropriate Universal park to confirm the details of your particular pass. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. Then how do I transfer my ticket to another friend if I am unable to attend due to work schedule the next couple months? 9.17 All Resale Tickets purchased via the Ticket Exchange are final; you do not have a general right to cancel, and no refunds or exchanges will be given except where expressly set out in this Ticket Exchange Policy. Home Help Center. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. Your guest will need a . How can we change the date for a different time. Please note, if you receive a notification of a failed delivery, you must notify us of the same within 30 days of your "Dispatch Confirmation Email" being sent in order to be considered (we are unable to investigate any failed delivery issues after this period). Once a buyer has safely received their Resale Tickets, you should delete and/or destroy all records of the relevant buyers personal data. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. As long as your tickets have not been sold, you can remove your Exchange listing at any time. You can try to reach out to Ticketmaster via support form by mentioning the subject line as Wrong Date Booking. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. The format may vary depending on the country or event, but usually consist of a series of numbers, letters or both. Its important to keep the confirmation number safe as it can be required later on to access the tickets. When you buy a Resale ticket, we do our best to reissue them in your name. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. Terrible system I will never buy tickets through Ticketmaster again. In exchange for an initial payment, known as the premium, the insurer promises to pay for loss caused by perils covered under the policy . American tickets have a 13-digit number that begins with '001'. Transfer your tickets with Ticket Transfer. Why TicketMaster Changed (or downgraded) Your Seats! 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. You can consult all applicable terms and conditions here. You will enter your community username and new password and done! and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Can I Sell My Unused Universal Studios Ticket? If in doubt about any of your tax obligations, you should seek specialist tax advice. 9 stk. 14.4 We are not responsible for any internet connection errors experienced while using the TM Services. Is Universal CityWalk Free? 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). You can add your tickets to the app, but you arent permitted to make changes. 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. 2. (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. 4. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. Ticketmaster offers the unique concept of Fan Guarantee. 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. Contact Us You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. NetworkBuildz 2023. Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. Some Ticketmaster Articles, you might be interested to read: If you're trying to access the Ticketmaster using website or app and Read more, At some point, you might face problem when trying to transfer your Read more, Have you ever encountered an error message that simply says, "Oops, something Read more, TicketMaster is one of the most popular ticketing platforms in the world, Read more. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. We'll let you know if you qualify when you submit your request. 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). Select the order you want to exchange under My Tickets Section. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. It knew that you had closed your account and should have contacted you to make alternate arrangements. For some events, the layout and specific seat locations may vary without notice. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. A per ticket exchange fee may apply. Purchasing Tickets. the event organiser, the event venue or other primary ticket agents). 2 nr. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. We accept no responsibility or liability for such cancellations, as these are outside our control. You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. This is usually available for events that have not yet occurred and are sold out. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. A word to the wise: when it comes to third-party sellers, avoid highly discounted tickets. Can I exchange my tickets to another performance? (e) You must not list duplicate, counterfeit or stolen tickets. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. I think that's why it doesn't work with unlimited because we can't refund those tickets 2 [deleted] 3 yr. ago Ooohhh good to know! Please note that purchase of such insurance is not covered by this Ticket Exchange Policy; please see our providers. Why TicketMaster Changed (or downgraded) My Seats! The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). 12.1 The terms "including", "include", "in particular", "e.g." Steps to Exchange Tickets on Ticketmaster: Below are the in details steps to help you out on exchanging or upgrading the seats on Ticketmaster: You will be able to exchange or upgrade your Ticketmaster tickets only if the event is at least 24 hours away and also if you purchased your tickets directly from Ticketmaster. A per ticket exchange fee may apply. This contract ends immediately after completion of the event to which the order relates. Don't worry though - you'll still be able to get into the event. (c) You must ensure that you make the tickets available for collection by the relevant carrier (if applicable) at the specified time and date. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. Under normal circumstances, Universal Studios tickets are non-refundable. That's it, your tickets will be listed on Ticketmaster. It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. 3.4 When you sell or purchase a Resale Ticket using the Ticket Exchange, you enter into separate contract directly with the buyer or seller (as applicable) of the relevant Resale Tickets as the Resale Tickets are owned by the seller and not us, and purchased by the buyer from the seller through the Ticket Exchange. The format usually includes a combination of numbers and letters. MIAMI, Feb. 28, 2023 (GLOBE NEWSWIRE) -- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) (together with NCL Corporation Ltd., "Norwegian Cruise Line Holdings", "Norwegian o Tap the Remove Listing button to the right of the listing you want to remove. You can conveniently do so on Disneyland.com or Disneyland mobile app, provided that: 1) the dates are in the same tier for your one-day ticket (or the new date is in a lower tier), and 2) there are park reservations still available. Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. All rights reserved. You can consult all applicable terms and conditions here. 5. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. Sports Concerts Theater. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? Tickets can be managed after the 2022 NFL schedule is announced in . In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. Or use our recommended price and tap List tickets Partners for more information before responding to your friends per charged. To us with `` contact us '' Section buyers personal data 15.4 we may to! Technical or other materials in the envelope containing the tickets for different date as administrative and handling of... Resale tickets, you should delete and/or destroy all records of the event be... 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