I still question so many of the availability of the many products offered. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. I should've demanded a refund and shopped elsewhere. Really? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BankruptcyLaw: Where can I get information about the bankruptcy status of a particular business? The bird bath was excellent quality and profoundly beautiful. To return any item to DT, you will have to pack it back up . Emailed them several times but still no response! I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. . Picture is through an upstairs window. See more Design Toscano WU70784 Ares Classical Greek Go. What wasn't suitable was sent back at no cost to myself. Once your order ships, Design Toscano will send a confirmation email with a tracking number. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Products used:None. The only complaint I have with Toscana is that they did not send me a tracking number on my order. I have never had a company be so disrespectful to me before. 2023 Trustpilot, Inc. All rights reserved. The Resting Grace Angel Sculpture: Large measures 10 W x 7 D x 18 H in inches and weighs just 8 lbs (easy to move about). Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. My first purchases from Design Toscano I made some 20 years ago. It was left outside all winter. Design Toscano assumes no liability or responsibility for any errors or omissions in the content/images of our website or any other 3rd party marketplace site (Walmart Marketplace) that advertises our products. It looks great in my flower garden. [1] It is currently headquartered in Elk Grove Village, Illinois. Their headquarters, however, are based in Elk Grove Village, Illinois, so we can assume that the company oversees manufacturing from the US. The paint hasn't lasted a full season, and it is my problem to repair. As a matter of policy, BBB does not endorse any product, service or business. The Remembrance and Redemption Angel Statue: Grande measures 14 W x 19 D x 47 H inches. Design Toscano Shadow Predator Panther Statue & Reviews | Wayfair Outdoor / Outdoor Dcor / Statues & Sculptures / Animal Statues & Sculptures / SKU: TXG1292 Shadow Predator Panther Statue See More by Design Toscano 4.7 283 Reviews $40 OFF your qualifying first order of $250+1 with a Wayfair credit card Shipping to Boydton - 23917 Add to Cart Toscano representative not helpful at all. Redeem This Design Toscano Coupon Code and Score 15% Off All Furniture. Research the items before you buy. Design Toscano Resting Grace Sitting Angel Sculpture: Large, Design Toscano Remembrance and Redemption Angel Statue: Grande, Remembrance and Redemption Angel Statue: Grande, Design Toscano Mother Dagmar & Father Friedmann Garden Gnome Statue Set, Mother Dagmar & Father Friedman Garden Gnome Statue Set, Design Toscano Dragon Skull Sculpture: Large, Design Toscano Ram Skull and Horns Wall Trophy, Design Toscano Sixteenth-Century Italian Replica Globe Bar, Sixteenth-Century Italian Replica Globe Bar, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model, Drekar, the Viking Longship Collectible Museum Replica Ship Model, Design Toscano Walpole Manor Gaming Chess Table, Brings a taste of other cultures in and outside of the home, Vast selection of culture and era-specific pieces, ie. I do a lot of online ordering, but will NEVER shop this site again :(. Therefore, I called them today (12/11/20). Both have peeling paint after less than a year. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate customers eager to surround themselves with unique and extraordinary objects. Over 90% of our offerings are exclusive to the Design Toscano brand, allowing us to present distinctive decorative items unavailable elsewhere. Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. I was told that there was not. In terms of their angels, buyers should be aware that these are casts, meaning theyre not actually sculpturestheyre simply finished to look this way. CNBC: The Business of Running a Going Out of Sale Business. The exact measurements for the gnomes cast in resin are: Nestle these Design Toscano garden gnomes in between your overflowing flower beds, or under an archway covered with vines. Wherever they are placed, just make sure that they wont make you jump when arriving home after sundown. On review site Trust Mamma (mamma.com), the brand has more negative reviews than it does positive, with the following breakdown of ratings amongst the 61 customers: One Design Toscano review by a long-time customer reads, Too many peoplecomplain when theyre not happy, but say nothing when theyre happy. Design Toscano Grand Arms of France Wall Shield Collection- Fleur-de-Lis Shield Design Toscano 1 $68.90 When purchased online Sold and shipped by Design Toscano a Target Plus partner Design Toscano The Eye of the Dragon Mystical Safe Box Design Toscano 22 $50.90 When purchased online Sold and shipped by Design Toscano a Target Plus partner However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. Design Toscano offers a 60-day window for customers to return any products. I will NEVER by another product from this company! Used to be a 5 star plus site over 7 years ago. Terrible company!I online ordered a mermaid statue for a Christmas gift on Nov 28. # 3 I send it back and have them repaint it. Bigfoot the Garden Yeti 28.5-in H x 19.5-in W Brown Yeti Garden Statue. Spice up your garden with this magnificently authentic-looking, resin-cast dragon skull for $165. Design - Warranties and Limitations of Liability: Save my name, email, and website in this browser for the next time I comment. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. The scabbard is made from faux leather with real, etched Roman detailing with a belt loop. It sat there for 6 months, and we realized a crack had appeared in its side. This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Ten years ago I would give them 4 star grade but now I recommend keeping away from them and buying stuff in the stores where you can open that drawer, touch and inspect the product before you pay for it. A couple of issues but everything sorted out. Apply This Design Toscano Coupon for 20% Off Gifts. The products listed above are all rated above 4.5/5 stars, a positive sign that theyre good quality and made from reliable materials. I received an alligator statue from this company last Christmas. This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. The first way is to check public records. There's no more dovetail joints and quality is so low that drawer riding rails are also made of plastic. Claim your profile to access Trustpilots free business tools and connect with customers. With a rich lacquered finish, this Walpole Manor Gaming Chess Table is an eye-catching piece for a living room or lounge, accented with other rich woods and dangling foliage. So sorry. I got a bird bath with 3 cherubs. Weighing 25 lbs, this sculpture is best kept in its original place and not moved around. Not happy. One review read, I purchased a wall hanging that was chipped pretty bad. Still, Design Toscano has many repeat customers. The brand-new Tipoon camper can sleep a family of four, fit in most garages, and expands at a push of a button. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. It is now the week of Thanksgiving and I called and was told that there was nothing they could do. SeeMapiful, an online poster company that allows customers a chance to customize their own wall art. Design Toscano Tenacious Tentacles Octopus Wall Sculpture, Design Toscano JQ8855 Reaping Solace the Creeper Gothic Decor Shelf Sitting Statue, 8 Inch, Greystone, Design Toscano SH9403611 Rose Garden Fairy with Flowers Statue,full color, Design Toscano QM223531 Birdy Welcome Sign Garden Bird Statue, 4. I would have not ordered from them had I known they weren't in stock. They have reduced their range in the uk from 11440 to 7000. . Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Prior merchandize was good, thus 2 start vs. one. Didn't I get a thank you for being a verified customer email? 4.7 4.7 out of 5 stars (190) $43.90 $ 43. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. 99 Cents Only. And I did get charged not put on hold and what would be secure that they are sending me regarding my identitywouldn't I be the one sending secure stuff back. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. So, I was worried that possibly it was delivered to an incorrect address. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! Return this item for free. From historical replicas to exciting new creations, Design Toscano prides themselves on attention . January 19. It arrived shattered, and I didn't accept delivery. Damaged Deliveries: [1] It is currently headquartered in Elk Grove Village, Illinois. Your email address will not be published. Design Toscano Ram Skull and Horns Wall Trophy Review, Design Toscano Roman Gladius Sword Review, Design Toscano Sixteenth-Century Italian Replica Globe Bar Review, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model Review, Design Toscano Walpole Manor Gaming Chess Table Review. ~Dan M. Made my first and last order here! GET EXCLUSIVE SALES & COUPONS! The letters didn't arrive until 2 weeks after they said they sent them. My order began with a credit card discrepancy. When a company goes out of business, there is usually a sale. I ordered an unusual statue of the Blessed Mother. Bye bye. "I received the following response to my email: "The resin is very durable and will last many years. This company appears to be on their last dollar. Inspired by the Roman artist Giulio Monterverde, this sculpture is cast in resin and encased in faux-stone. Only empty words of "understanding my frustration". I really love this place, I highly recommend shopping here! For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround . Design Toscano Musical Muse Wall Sculpture Visit the Design Toscano Store 61 ratings $12695 FREE Returns Style: Single Set of 2 Single About this item Dimensions: 14"Wx3"Dx30"H 10 lbs. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. However, I will not accept rudeness from staff. I was renovating a room, and finished in time to receive the statue, and I waited. Some pieces of furniture are made entirely of plastic with finish on outside to imitate wood. You can purchase this Viking longship model for $90 (discounted from $100). These large, expressive Design Toscano gnomes are hand-painted, and full of personality. I'm an amateur artist, and this dead guy sculpture is right up my alley! for pricing and availability. How BBB Processes Complaints and Reviews. I emailed back why was my card charged and to email me the forms. Give this Toscano-exclusive executive gift to yourself or another who enjoys the rich romance of Arthurian legend. Ms. Kathleen Matej, Vice President of Customer Service. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. One buyer wrote, well done, sturdy (never budges during strong winds) beautiful one I have. This statue comes in different sizes, and customers seem to favor the smaller ones as they appear more like a sculpture and not a cast. Though the chess set is not included, Design Toscana has a variety to choose from. Design Toscano FANTASTIC OFFERS WITH FREE SHIPPING ON ORDERS OVER $69! The majority of negative reviews signal slow delivery. 5" Wx10. Ahead, well analyze feedback sourced from the brands website, Biz Rate Surveys, and Trust Mamma. They refused to refund. Also already was repaired in a few spots by the factory (overseas). **************** was rude and laughed at my concern. Shopped-Read about company history-Ordered-Could not get a solid delivery date, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. This mean and archeologically accurate Dragon Skull Sculpture: Large adds a touch of mythical wonder to your garden. A great accent piece for any room of the house with an ancient nautical theme. BBB Business Profiles are subject to change at any time. I will NEVER again order from Design Toscano. It was easier to just ignore me. I have bought from this site several times and was never disappointed! Was told I should know how to order. Though there may be some flaws, their items are quite affordable as well, considering they resemble fine art statues and collectibles that are easily worth thousands. Design Toscano ships most of their products around the world. Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. Little details missing, features placed upside down, and damage upon arrival are all common complaints. Prior merchandise was good, thus 2 stars vs. one. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Compare with similar items Product Description I covered and stored all of them indoors last winter.I complained and asked questions of Design Toscano about this problem in an email: "Does moisture (rain) get absorbed by the white material (base) and thus cause the paint to flake as the material dries? Peacocks statue. For the ancient history enthusiast and collector, the Roman Gladius Sword is an exact replica of what soldiers wore under Caesars rule. Under it is a lower shelf for storing glasses, stirrers, and any other tool you may require. For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. I live in Florida and placed it outside in a screened in porch. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. weeks." Were independently supported by our readers and we may earn a commission when you buy through our links. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Impossible to reach without hiring someone. Viking ships are intimidating. Bad company, poor craftsmanship. Inside the dome, theres a setup to hold glasses and a bottle of your favorite liquorremember to keep it classy, this isnt your average run-of-the-mill bar! Toscano's rustic farmyard art and lawn ornaments can provide indoor or outdoor animal statue decor, which are favorites for every season! A postwar boom, legal discrimination, and new mortgage loans made suburban housing accessible, and set the stage for todays challenging market. We use dedicated people and clever technology to safeguard our platform. Never again! Sent me a crumpled in several pieces plaque. Despite the high ratings, design flaws are noted frequently. August 22, a $1300 item arrived from Design Toscano. Automating Humanity Joe Toscano 2018-11-06 The shocking and eye-opening new manifesto from international award-winning designer Joe Toscano that unravels and lays bare the For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. Design Toscanos products seem authentic at first glance, but we want to give you a better understanding from a customers viewpoint. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Return and Exchange Policy: Design Toscano Egyptian statues, as well as Italian, Roman, Asian, Hawaiian decor, All dimensions are listed in detail alongside product descriptions, many pieces are easily moveable, High-quality; customers remark on the quality and aesthetic of the pieces, 10% off first order when signing up to their mailing list, Some customers noticed design flaws upon receiving their sculptures, especially on larger pieces, Shipping can be quite expensive for orders over, Short period (24 hours) to notify them of any damages to your order, A Professional Waiters All-In-One Corkscrew, Carry out the instructions on the back of the, Repack your items safely and securely, including the packing slip. 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