It's just, dammit! Hi, I am trying to put my travel documents in the ocean document and cant save it. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. When I try to scan passport it doesnt work. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Can't link the booking number on the iPhone app either. App will not accept my Florida enhanced drivers license. Loading loading..loading,,,,,,,,,,,,,,,,, At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I installed the Medallion Net app before boarding no issues. My husband has long had an account with Princess, but could not get in via the Medallion app. That eventually went away. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). How can I fix the error. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Why can't they have an app that works on older phones?? Is the app available in multiple languages? It just won't save. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Not a happy 80 year old crappie!! I have been trying since March to link my cruise in the medallion app. and still can't get it to accept anything other than +1 as the country code for my mobile. I opened a new account but it also revert to the old booking number and ship. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. LauraS Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Your reply is definitely uncalled for. Won't load wearable page to order my items. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Princess MedallionClass does not seem very safe to us. However, all the information showed up on my traveling companion's Medallion. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Order whatever you need burger, beer, extra towels, aloe, etc. Frustrating to use and had have customer service help with it. So that is all I have had to show at check in. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Please advise what I can do. They will be able to just race on board with their medallions! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. 2. It freezes every time I try to access anything. It's just, dammit! Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Even she had troubles. Also, mention the most recent voyage you were on with Princess. I've never been asked to show the app at check in. How can I open it to allow me to input information for my cruise. I cannt get my health status to open and boarding times . It appears not anymore. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. But it won't allow me to save it, it is gray. Youll love the ability to message them through the app. Can not get to green line. I am trying to fill out the Travel document section. It says "INVALID VALUE" for my email address so the next button isn't accessible. Looks like you should have the latest version of the App. You have a want not a need. How can I arrange to have my Medallion shipped to my home? I may cancel this cruise and go back to Norwegian. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Personalize your dining experience with Dine My Way reservations. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. The emergency contact for my travelling has been carried to my 'information'. Then open a web browser and the page will launch. Thank you, Rick&Jeannie! Without that, you don't get very far. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Our other single voyage works fine. I think this is down to semantics. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Then when I just opened my husbands tab it shows some of my contact info on his side. By If so, you would have historical records of personal information that should have been converted over to the MC App. Now that I'm back onshore, the app is totally screwing up my phone. App still crashes on my phone, but as long as I can get in. Realize you forgot sunscreen by the pool? my next gripe is about the airport that if we are unfortunately needing repatriated home. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. On android, goto "Settings" "Apps" or "Manage Apps" tab. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. My issue was that I could complete the checkin but it would not let me choose an arrival time. On-demand services, family and friends locator, ship navigation, interactive fun, and more. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Can't save. I still don't see anything about choosing an arrival time but at least I'm in . I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Won't let me save. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Tried to photo my vaccination certificates, same result. I have successfully located the Arrival Time feature on my tablet. After scanning my passport and filling in the details, I press SAVE. For the last two days I have been trying to upload my vaccination card with no luck. LTE/3G/2G (auto connect). I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. The problems imputing onboard payment details. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I think they were having server issues this morning. It took an extra long time to connect. I believe they have the ability to make updates within the app on your behalf if there's an issue. (well other than pre-cruise testing requirements, etc.). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I am trying to upload my husbands passport and kids passcards and they will not load. We actually have our own Princess webpage too,. we are not young but usually manage these things. And stay connected with your group no matter where you are (or they are) on board. There are many android uses who will be able to help you (I'm an Apple kind of person). 2018, Copyright 19952023 the Independent Traveler, Inc matter where you are ( or they are ) on with... Issue is usually caused by your network arrange to have my Medallion shipped to my 'information.! The U.S. or pick it up in port for free revert to the booking!, ship navigation, interactive fun, and you can still complete OceanReady steps to make the process. 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