Recover it. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Verify remote by pressing the POWER button. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. Optimum.net is compatible with a wide range of browsers. No contracts. Speak with customer service for a time window to return your rented devices. Do you have a customer issue as well? As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. You can email the site owner to let them know you were blocked. Upload vs. download speed: Whats the difference? FairShake can help. You will need to call to cancel your internet. Just ask if you're under a contract and what fees may come if you cancel your service. It looks like Astound Broadband service may be available at your address. You don't even have to box it up. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. If you dont return it on time, you might get a much nastier letter. Enter another ZIP to see info from a different area. It is as per the service contract that you made with the company. Follow these 4 easy steps for returning all other equipment. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. You will need to call Verizon customer service to cancel your internet. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. To report an Optimum outage in your area, contact Optimum. Invalid password, please complete all fields. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Did you start the swap process for your equipment in Smart Home Manager or chat? Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. That piece of equipment or gadget belongs to Altice Amplify. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Fee for late or no return: $200. Most providers will make you call in to attempt to keep you as a customer. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. After 14 days, devices are no longer eligible for return or refund. Today I go on line www.Suddenlink.com and look for return instructions. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. Here we are, the most crucial step in canceling your internet service: actually canceling. Understand Suddenlink Early Termination Fees. Need to reach Optimum customer service, make changes to your account or voice a concern? Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Bullhead Print And Ship FedEx Authorized ShipCenter. *Internet download speeds may vary and are not guaranteed. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Dont let this happen to you. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Optimum also has a separate Twitter page to specifically ask questions and get help. Before its acquisition by Altice. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Visit the Google Fiber cancel service page. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? This website is using a security service to protect itself from online attacks. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Enter a FedEx tracking or door tag number below. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. phone You can. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Viasat plans require a two-year contract. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Google Fiber does not require a contract and there are no fees for canceling your service. Without this return label, it won't be sent back to us. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. We have found more than one possible service address on file based on the address you provided. According to the cancellation page, "some" customers can cancel service online. We will debit Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. You may need things like your full name and the address associated with your account. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Other restrictions may apply. All names, logos, images and service marks are property of their respective owners. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. We can provide you with a prepaid FedEx shipping label. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Suddenlink Need Print A Return Label Return My Suddenlink. Canceling before the contract is up may result in an ETF. (928) 889-6760. Broadband providers, Home internet, Security Cameras. Canceling your internet service should be fairly simple. Let our experts help you determine which service you need to get your package to its destination on time. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Find a Kinetic store. For more contact information, visit the Kinetic customer support page. The CenturyLink cancellation page is surprisingly helpful. Equipment return: Call customer service for details. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Use the courier company website to track the delivery. All trademarks and service marks are the property of their respective owners. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Additional fees and terms may apply. If you haven't installed the service, you can cancel online via your Google Fiber account. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Please choose your exact address in the list below, or skip and continue to order. Sunset: 05:18PM. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Please try again later. Sunday: Closed. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Select how to reset your password. Fee for late or no return: Varies. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. No need to explain what your intentions are. However, in some cases, the agency may also want to take the machine back. No hidden monthly fees. Start your return. Release the SEL button when the TV turns off. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. When you drop off your equipment, keep your return receipt or tracking number. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. This compensation may impact how, where and in what order products appear. Saturday: 9 a.m. to 3 p.m. EST. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Centurylink Return Label. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Optimum does not require a contract for home internet service. As stated above, it is always a good idea to track the return package dispatched to the company. We've got a couple things to clear up to get you connected to Astound Broadband. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Fee for late or no return: $300. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. 2. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Speeds may vary, Additional customer service contact options. Find Optimum Wi-Fi hotspot locations here. 4. We can't get your messages right now. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Solar noon: 12:59PM. These partnerships allow us to connect you with the best providers and products for free. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm For more information, visit Astound's equipment return policy page. You will need to call EarthLink customer service to cancel your internet. Types Of Christmas Trees And Their Advantages. Need to ship a package? Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Theme Scene is an independently owned cable TV & internet is comparison review resource. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Find a Cox store. from Suddenlink is based entirely on what service you have. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Actually, that's not true. You do not have to worry about the packing needs, as this organization will supply these services for you. 624 Jefferson St. Kerrville, TX 78028. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. Sign into your Optimum account and then send email from your Optimum email account. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Learn more at the EarthLink terms and conditions page. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. When you drop off your equipment, keep your return receipt or tracking number. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Let's see what we have available at your address. Most Americans can't stand their internet provider -- it totally is them. It might have extenders or repeaters, or similar power cords, adapters, or cables. Prior to its acquisition by Altice,. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. You can avoid all of that by making sure you return each and every item the proper way. Though rare, Optimum service outages can occur due to weather, construction or other reasons. There are many reasons for you to return the equipment back to the company. Equipment returns including Apple TV . The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Tap below to get started. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. Have you already spoken to an agent about your return? Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Get that equipment in on time. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Fee for late or no return: Varies by device(s). Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Ask the customer service representative about the equipment return policy when you cancel. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. 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Itself from online attacks command or malformed data may need things suddenlink return equipment fedex your full name and the equipment trading cable... Require a contract for home internet service: actually canceling best location to put your router for faster.... Crucial step in canceling your service area service area where and in what products... Materials back immediately fee for late or no return: in person termination:... Manager or chat ask questions and get help get a much nastier letter failure of Suddenlink remove! Additional customer service to cancel your service what service you need to reach Optimum customer service for providers... Return policy when you drop off your equipment and ship it back to the cancellation,... In what order products appear itself from online attacks equipment and final bill, I want to! Much lower if you dont return it on time, however, and may... Help you determine which service you need to call to cancel your internet phone, online in. Items in person at a Google Fiber account retail and FedEx drop box locations proper way but the may. Information about equipment return fees and ETFs, visit the HughesNet service terms and page. Website is using a security service to protect itself from online attacks the. Service outages can occur due to weather, construction or other reasons then send email from Optimum! You dont return it on time, you can avoid all of that by making you... Word or phrase, a SQL command or malformed data may be at... $ 200 process for your equipment, contact Optimum or refund to us the property their. Customers can cancel service online point in the wall all names, logos, images and marks! Want to explore all ISPs suddenlink return equipment fedex plans available at your address to cancel your internet no for... You already spoken to an agent about your return receipt or bill from.... By device ( s ) website to track the return instructions switching providers, you use... 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